Privacy Policy for Pinro Media Ltd

Privacy Policy

Effective Date: 6 September 2024

This Privacy Policy explains how Pinro Media Ltd (“we,” “us,” “our”) collects, uses, discloses, and protects your personal information when you use our ticketing platform and related services.

We are committed to safeguarding your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pinro Media Ltd
Registered Office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Company Number: 15801120
Email: hi@pinromedia.com

We are registered with the Information Commissioner’s Office (ICO) as a data controller.
ICO Registration Number: ZB784925

We act as the Data Controller for the information you provide to us.

2. Information We Collect

When you use our ticketing platform or attend our events, we may collect:

  • Personal details: Name, email address, phone number, postal address.
  • Payment details: Card information (processed securely by our payment providers – we do not store full card details).
  • Ticketing details: Event preferences, ticket purchases, and attendance records.
  • Communications: Messages and interactions with our team, including customer service queries.
  • Technical data: IP address, browser type, device information, and usage data (for platform functionality and analytics).

3. How We Use Your Information

We process your personal data for the following purposes:

  • Ticketing & Event Management: To process ticket purchases, verify bookings, and manage event entry.
  • Customer Support: To respond to queries, complaints, and service requests.
  • Marketing & Communications: To send updates about events, offers, and relevant news (only with your consent).
  • Analytics & Improvements: To analyse platform performance and improve our services.
  • Legal Compliance: To comply with legal obligations, including fraud prevention and financial record-keeping.

4. Legal Basis for Processing

We process your data based on:

  • Contractual necessity: To deliver the services you request (e.g., ticketing).
  • Consent: When you sign up for newsletters or marketing communications (you may withdraw consent anytime).
  • Legitimate interests: For event promotion and business development (where it does not override your rights).
  • Legal obligations: To comply with applicable laws.

5. Sharing Your Information

We do not sell or rent your personal data.
We may share it with:

  • Payment processors (e.g., Stripe) for secure transactions.
  • Event venues for attendee management and security purposes.
  • Marketing platforms (e.g., Mailchimp, Meta Ads) if you opt-in for communications.
  • Legal and regulatory authorities where required by law.

6. International Transfers

Your data may be processed outside the UK/EEA by trusted partners (e.g., cloud hosting providers). We ensure that adequate safeguards (e.g., Standard Contractual Clauses) are in place.

7. Data Retention

We keep personal data only as long as necessary for the purposes outlined in this policy:

  • Ticketing and transaction records: 6 years (for tax and legal purposes).
  • Marketing data: Until you withdraw consent or unsubscribe.
  • Customer queries: Up to 2 years from last contact.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Rectify inaccurate or incomplete information.
  • Erase your data (“right to be forgotten”) in certain circumstances.
  • Restrict or object to processing.
  • Withdraw consent for marketing communications at any time.
  • Portability – request your data in a machine-readable format.

To exercise these rights, contact us at hi@pinromedia.com.

9. Security

We use industry-standard measures (encryption, secure servers, access controls) to protect your data. However, no online system is entirely risk-free, so please use the platform responsibly.

10. Cookies

Our platform uses cookies to improve functionality and user experience. You can manage or disable cookies through your browser settings.

11. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated via our website or by email.

12. Contact Us

For questions or concerns regarding this Privacy Policy or your data, contact:

Data Protection Officer
Pinro Media Ltd
Email: hi@pinromedia.com
Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom